058: Having difficult conversations

Difficult conversations. For the conflict-averse (like Kelly) – they can be terrifying. But they’re also a necessary part of life, and essential for good relationships. Today, Kelly and Carly share their best tips for having effective difficult conversations including:

  • Going into the conversation with a clear objective
  • Avoiding the use of blaming language
  • Mastering your emotions (remaining rational/not taking things personally)
  • Sticking to the issue at hand

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