058: Having difficult conversations
Difficult conversations. For the conflict-averse (like Kelly) – they can be terrifying. But they’re also a necessary part of life, and essential for good relationships. Today, Kelly and Carly share their best tips for having effective difficult conversations including:
- Going into the conversation with a clear objective
- Avoiding the use of blaming language
- Mastering your emotions (remaining rational/not taking things personally)
- Sticking to the issue at hand